Parking Lot Design

Easy parking facility for troubled drivers

Description

This is a process to design a application to help troubled drivers.


 As observed there are many drivers who face parking problems when they are in a hurry. So I tried to chalk out a initial plan to do a user research on the drivers in my college. The first step was to do a qualitiative analysis on the drivers in the parking lot by just observing their behavior. The second step was to take interviews with the drivers while they drive and ask them appropriate questions. As we got the problem scenarios we designed the personae (profiles) of the participants. The forth step was to create a story board and scenarios.

Step One:

To collect the field data and built a quantitative and qualitative analysis accordingly.

Field Data: -
Data of cars parked and cars left from the parking lot was collected.
Parking lot S (South of Golisano GOL, Global Village).
Time: 12:32PM – 1:35PM, Friday, October 30th 2015.
Conditions: C, real feel C, Cloudy, wind speeds up to 30km/h.
Spaces: 622 total spaces in the parking lot, all reserved and 70% of the spaces were filled up.

Observation: - In all 96 cars were observed. Out of which 56 drivers parked their cars and 40 left the parking lot. On an average driver took approximately 50 seconds to 1.5minutes to park their car, this time depended on how the driver approached the parking space. Drivers arrive in 3 to 4 minutes of time intervals. It can be a case that it might be a start of lecture, which caused an initial rush. Drivers were mostly students, a few college staff and professors. It was a cold day so everybody had his or her sweaters on. The ratio was 65 males to 31 females. Female drivers took 40% more time to park that to males. Students who were to attend lectures parked their cars near to row 1 in the parking lot, where as the staff preferred parking spaces after 3rd row. Almost all the cars entered or exited the parking lot from gate number 2, which is on the right hand side of the image shown on the first page. Drivers were aged between 20-50 approximately. Some observations that led to some research questions and interview questions were, some drivers found it hard to find a parking space as some cars were categorized in SUV that are big heavy duty vehicles which obstructed their sight to recognize a available parking space behind it. The initial rush to the parking lot made me curious to ask some interview questions regarding the selection of the parking lot and the parking space that they choose. As per observations too many cars were parked in S parking lot and too many left as well, how convenient was it for the drivers to find a space and if not what measures can be taken to reduce the problem to minimal. One very odd observation made was not all people parked their cars in the same fashion. Some parked their cars towards the end line of the car park and some parked away from it, i.e. either the cars tail faced the end yellow line or the cars head faced the end yellow line. Which made me a bit curious to ask this observation as an interview question to the person to be interviewed. One possible answer that came to my mind was maybe some people are well organized and because some people don’t like to go reverse while leaving the lot and it makes them easy to leave rather then wasting time to reverse the car and then turn to desired direction.

Step Two:

To conduct interview with the drivers going to the parking lot (walk through process).



Research Question and Interview Questions: - From the initial observations, several possible research questions arise. A basic question would simply be: “How convenient is parking at RIT?” This might result in a variety of qualitative answers, but these answers would likely be different depending upon the particular parking lot in question and the time of day being considered. Note that different group members performed observations for this study independently and different lots were observed at different times. While the data recorded suggests that access to parking in Lot J between 8:15 and 9:15 on a Thursday was fairly easy, the data recorded for Lot E is quite different, indicating that very few spaces were available there during the 4:00 to 5:00 interval. Therefore, a more specific research question might be more helpful, such as: “What improvements could be made to the RIT parking system to make parking more convenient?” or even better: “Does driver usage of RIT parking lots suggest ways that the parking system could be improved?” This last question lends itself to data collection and further study, since it targets an observable phenomenon – the behavior of drivers who use the RIT parking lots. The goal of this research is to learn whether the observed behavior can be used to identify problems with the current system, and if so, whether any improvements suggest themselves.

Focusing on this question, therefore, the following interview questions were developed:

1. Why did you choose this parking lot?
A. It is close to the building I need to go to.
B. It usually has available spaces.
C. Other reason ______________.

2. Why did you choose this parking space?
A. It’s the closest available space to the building.
B. It’s not too close to other vehicles.
C. Other reason ___________________.

3. How long does it usually take for you to find a parking space?

4. How long does it usually take for you to walk to your destination from your vehicle?

5. When do you usually arrive at your destination?
A. Early.
B. Late.
C. Right on time.

6. Why did you park your car in this fashion, facing away from the end yellow line?

7. In what situation would you give up and drive to a different parking lot?
A. The lot is completely full.
B. It takes longer than ____ to find a space.
C. It takes longer than ____ to walk from the space to my destination.
D. Both B and C.
E. Other reason ___________________.

8. In your experience, how likely is it that you would not be able to find a spot (with enough
time to make it to class) when you arrive at this parking area?
1     2     3     4     5     6     7

9. In your experience, how likely would you be to switch to another area from your current parking
area in future semesters (for example, from General to Reserved)?
1     2     3     4     5     6     7

10. Under what circumstances would you willing park your vehicle in a superior area (such as parking in a reserved lot while allowed to park only in a general lot)?

11. Is the visibility of open parking spaces good enough to pick a spot or do you face difficulty when there are more cars parked?

12. Do you have any other comments on the parking situation?

Note: For questions 8 and 9, respondents are asked to rate the likelihood on a scale of 1 to 7, where 1 means “Not at all likely” and 7 means “Extremely likely”.

These questions include a number of closed-ended questions in which respondents must choose an available option, so this data can be more easily compared across multiple interviews, and also some open-ended questions, in the hopes that something new might be learned from the interviews that the researchers had not considered.

Interview: - The interview was conducted with a fellow friend of mine named Madhusudan Hanagal. He is a student in Computer Science department in Golisano building. The time of the interview was recorded was 7:38PM Tuesday on November 3rd 2015, at ‘The Province’ after the parking lot incident.

The interview started with general questions regarding his name, college information for documentation purposes. The first question popped up was which car does he drive. As he is fascinated with Dodge, he drives a Dodge, which he owns. A general discussion over his car went on for few minutes and some comparisons of that car with others. Coming back to the topic he was asked about the selection of the parking lot. Since the most of the questions were option constrained he choose the first option ‘A’. The reason he chooses that parking spot be because it was the closest spot available near to the building. As per the option ‘A’ he choose. The next question that popped up was how long does it take to find a parking space. His answer varied, not all days have same amount of traffic and as he up-downs college everyday as per his calculations it takes him around 1-2 minutes to find a parking space, depending upon the cars parked. At some occasions it has taken him more then 2 minutes to find a parking space, which cost him a lecture as well. There was a short discussion over the lecture issue as well.

The next question I asked him was how long did it take for him to reach his destination from his vehicle. From the place he parks his vehicle, it is not always that he parks it in the first row or second. But the least amount of time taken for him to reach his destination is 5 minutes and at times he needed 6 to 7 minutes to reach his destination, as he parked cars in different rows at different times.

He usually arrives to the destination on time. As per my observations, I shoot out one question regarding the way he parks his car. He is usually a well-organized person, so my guess was right regarding the way some people park their cars. He does not like to go reverse while leaving the lot and it makes him easier to leave rather then wasting time to reverse the car and then turn to other direction. I was amused with the similarity with his thoughts and mine, because I also like to do the same while parking my car in the parking lot.

The other obvious question was when would he park in a different parking lot. He chooses the option ‘D’. One question I asked him to rate between 1 to 7 how likely was it that he cannot find a spot in the parking lot, to which he choose number 2. The other question I asked him related to the pervious one was whether he would change his parking lot in the next semester. To which he choose number 1. Where 1 was not at all likely and 7 was extremely likely. I popped up a question how likely was it that he could park his vehicle in a reserved lot and not in general lot in a parking space, to which he answered was he would not like to get into a fine from the security and would not like to do that in any case but if in case of an emergency he would do it, and give a valid explanation to such an act.

The problem I observed with different people in the parking lot was they couldn’t see parking spaces at times. I asked him the same question, to which at times he faces this situations when there are too many cars parked or if bigger cars are parked in front or side of the parking space it is difficult for one to see that space. The last question I asked him was whether he would like to comment anything on the current parking situations in college, he was a bit disappointed to the situation or the problems fellow drivers encounter with in daily life and wanted this problem to be solved. The duration of the interview was 20 minutes and 17 seconds. The problems I observed during my observations in the parking lot were absolutely true, I came to this conclusion as I interviewed my friend. The answers are the evidence. Where he faces similar problems like other people that I observed in the parking lot. Problems regarding difficulty to find free spaces in a perking lot, wasting time to find a space in a densely filled parking lot, difficulty to see for a parking space, which is hidden behind a big car. I gave him two solutions for these problems, first one was to use green and red light LEDs as signs, where green would suggest a free space and a red otherwise and second to use a LCD display to give total number of free spaces in the parking lot. He liked the solution on the current problem. The observations led me to ask certain obvious questions to the interviewed person and the assumptions made during the observation were proved true as per answers given.

Step Three:

To build profiles and personas of the drivers by taking their problems into consideration.


 The following user profile table categorizes RIT parking lot users by the three most common user types: Student, Faculty, Staff and Visitor.

Step Four:

To create a suitable scenario and a storyboard to explain it better.

Test Based Problem Scenario:
Persona: Violet,
Visitor Setting: RIT Parking Lot J
I’m visiting RIT today to meet my husband after his class in Golisano Hall at 11:00. I’m driving my 2011 Toyota Corolla, and the weather is clear and cool. I enter the RIT campus at the main entrance from Jefferson Road; turn right before the roundabout, then left on Reynolds Drive.


 I would like to park as close as possible to Golisano Hall, in Lot J. There are four entrances to the main part of the lot from this road, but I know that the two closest sections of the lot are for “Reserved” permits only, and I have my husband’s General permit, so I have to choose one of the two northernmost entrances. The lot looks to be at least half full, and of course the closest sections fill up first. I can’t see clearly if there are any available spaces, but I have about ten minutes to spare before meeting my husband, so I’ll take a chance and choose the closer entrance. As I turn right into the lot and head west, I see two cars heading toward me from the other side of the lot – maybe one of them has just left an open spot. I continue down the row, but don’t find any open spaces in the eastern half of the lot. I pause at the central crosswalk to yield to a couple of pedestrians. I continue through the lot and reach the western side without finding any open spaces. Those other drivers must have been looking for parking too. I turn right and then right again to head back east down the next row. I see some open spaces, but I want to go as close as I can to the central crosswalk so I pass a few spaces – it’s hard to see if there are any closer ones, so I pick one about eight spaces from the crosswalk, on the left side. I use my turn signal and slow down, and then carefully turn left into the space, and then put the car in park. I turn off the car, get out, then close and lock the door behind me. From here it will take me about ten minutes to walk to the building, and since it took me an extra minute or so to find an available space, I might be a few minutes late to meet my husband. I’ll text him to let him know.

Design Scenario:
Persona: Aniket Tanawade, R.I.T Student
Setting: RIT Parking Lot S
I’m driving to RIT today for my 9:30 class in Brown Hall. It’s cool and rainy today, so I hope I don’t have to walk too far in the rain. I’m driving my 2013 Volkswagen Polo, and I have my “Reserved” permit to allow me to park in the closest spaces to the buildings. The lot is very popular and the closest spaces are often full, so as I enter from Tyler Drive on the west side, I look up to consult the LotMonitor at the entrance. The LotMonitor consists of a 8 x 8 foot square display monitor mounted on a pole at the west side of Lot S, and at the top it displays in large bright green text: “Available Spaces: 200 of 622”. Beneath that, there is a graphical representation of Lot S, with all the occupied spaces indicated with a red ‘O’ and all vacant spaces indicated with a green ‘V’. Handicapped spaces are outlined with a blue rectangle and reserved spaces are outlined with a yellow diamond shape. The colors are a quick indication for those with typical vision, while the letters provide the necessary information for colorblind drivers. The building is on the east side of the lot, and I can see that all of the closest spaces in the second and third rows are filled, but the fourth row has several open spaces fairly close to the east side of the lot, so I turn right at the fourth row and drive toward the building. I see one car heading east in front of me in the same row, and the driver parks in a free spot on the left. I saw on the display that there were still two more available spots on the right side of the row further east, so I continue driving, and I find the open spaces, as expected. I use my turn signal and pull into a space. I know that the LotMonitor’s sensors in the parking lot will detect my car and change this space from a white rectangle to a Red signal to indicate to later arrivals that this space is no longer available. The number of available spaces will also be decremented as necessary. I get out, lock the car, and head to my 9:30 class; it looks like I’ll be five minutes early.

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